Missed Calls = Missed Revenue.
Glitchy calls. Downtime. Unreliable routes.
They're not just irritating—they’re costing you customers, agent morale, and revenue.
RouteSense flips the script.
Real-time analysis. Instant rerouting. Calls that connect, every single time.
With AI-powered call routing, real-time failover protection, and intelligent CLID optimisation, RouteSense ensures your calls connect, convert, and perform—every time.
Dynamic Call Routing
AI-driven call routing that analyses real-time carrier performance and optimises paths for quality, cost, and efficiency.
Why It Matters: Eliminates call failures and improves customer experience.
Carrier Quality Monitoring
Tracks carrier performance 24/7 and reroutes calls when quality drops.
Why It Matters: Protects your business from outages without you lifting a finger.
Cost-Optimised Routing
Tracks carrier performance 24/7 and reroutes calls when quality drops.
Why It Matters: Protects your business from outages without you lifting a finger.
Auto-Remediation & Load Balancing
Detects call quality issues in real time, automatically disables underperforming carriers, and re-enables them once stability returns.
Why It Matters: No manual guesswork—RouteSense handles issues before they affect your customers
Advanced Call Pattern Recognition
Instantly redirects calls during outages, ensuring non-stop connections.
Why It Matters: Your customers won’t even know there was an issue.
Real-Time Dashboards & AI-Driven Insights
Delivers deep insights into routing performance, costs, and call quality.
Why It Matters: Helps leadership make smarter decisions and increase ROI.
BUSINESS IMPACT
The Difference Is Measurable.
The Results Are Undeniable.
99.9%
Uptime
Stay connected across every channel, always.
30%
Cost Savings
Lower telecom bills while maintaining quality.
100%
Compliance & Security
Built-in monitoring to ensure regulatory adherence.
Industries
Discover how different industries of all sizes use the RouteSense
Enterprise Contact Centres
Smooth, reliable call flows—even at peak volume.
Telecom Providers
Scalable, cost-efficient routing that keeps networks running.
Financial Services
High-security, high-quality calls where every second counts.
Healthcare
Seamless connections in environments where uptime is critical.
Use Cases
Outbound Campaigns
AI-Optimised with Smart CLID Management
Disruption-Proof Operations
Failover & Disaster Recovery
Multi-Provider Environments
Carrier Cost Optimisation
The Results Speak for Themselves
"RouteSense helped us scale without worrying about carrier disruptions. We've never had more confidence in our connections."
CTO, Global Contact Centre
less downtime saving R500,000 annually with RouteSense.
50%
increased call rates deploying AI-powered CLID selection.
35%