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Call Centre Solutions South Africa

Outbound Customer Engagement

Simplify your call centre operations and boost productivity with our outbound software.

Call Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa

Supercharge sales and debt collection rates.

Easily prioritise data for better campaign performance.

Integrate with existing CRM or Debt Collection software.

Increase team efficiency with automated dialling.

Boost contact and conversion rates with AI and automation.

Increase Success Rates With Advanced Outbound Dialling.

Predictive, Progressive & Preview Dialling

Our trio of quick-dialling capabilities combined with our un-droppable algorithm and answer machine detection are the foundations for successful campaigns.

Contact Centre Solutions South Africa

Contact Prioritisation

Successful Scripting

Compliant Payments

Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa

Puts those important calls at the top of your list using custom data fetching on your leads.

Made easy, with drag-and-drop functionality.

Take payments quickly and securely with PCI-DSS.

Improve Efficiency Without Compromising on Quality.

Contact Centre Solutions South Africa

Agent Quality Assurance

Live monitoring, coaching, whispering and barge functionality, plus unlimited recording, allows you to provide continued support for your team when they need it.

Fast & Relevant Answers

Quick Post-Call Actions

Dispute Resolution

Use canned responses to answer customers quickly.

Allow your agents to complete a call and move on swiftly.

Coach or ‘jump in’ to support your team or transition a call to a manager to resolve customer issues.

Decision-Driving Data,
At The Click Of A Button.

Visualise Key Data

With dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies.

Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Call Centre Solutions South Africa
Call Centre Solutions South Africa

Secure as Standard

PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.

Call Centre Solutions South Africa
Call Centre Solutions South Africa
Call Centre Solutions South Africa

Quick Reports & Schedules

Custom Reports

Set Targets

For your teams to track and report against.

Business-critical information delivered to your inbox.

Built around your business, as well as over 30 standard reports.

Contact Centre Solutions South Africa

Roles and Permissions

To control who sees what on the system with simple role assignment. Customise all permissions to create multiple bespoke roles for your business. 

Contact Centre Solutions South Africa

PCI-DSS Agent SafePay

Feature allows agents to take payments without viewing or hearing the card digits of the customer. The customer will use DTMF tones via their keypad to transmit the card number, expiry and CVV.

More Omichannel Features

Call Centre Solutions South Africa
Call Centre Solutions South Africa
Call Centre Solutions South Africa
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