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Omnichannel Call Centre Solution

Analytics, AI & Optimisation

Our goal is contact centre excellence, where data-driven decision-making and intelligent automation are the keys to achieving unparalleled performance and customer satisfaction.

TForge’s reporting, AI, and optimisation tools allow contact centres to meet and exceed customer expectations while driving efficiency and profitability

Never Skip A Beat With Advanced Reporting.

Visualise Business Critical Stats

With dashboards, reports and wallboards so you can see where your numbers are up to at a glance.

Omnichannel Contact Centre Solution

Track Targets

Quick Reports & Schedules

Custom Reports

Omnichannel Contact Centre Solution
Omnichannel Contact Centre Solution
Omnichannel Contact Centre Solution

Set and see your progress towards team targets.

Business-critical information delivered to your inbox.

Built around your business, as well as over 30 standard reports.

Understand Your Customers To Provide Exceptional Service.

Omnichannel Contact Centre Technology

Speech Analytics

Understand customer sentiment, improve call quality, and reduce churn by utilising AI technology.

Text To Transcript

Keyword Tracking

Agent Support

Omnichannel Contact Centre Technology

Provides an instant call summary to use for training and quality purposes.

Omnichannel Contact Centre Technology

Mark those all-important ‘trigger words’ allowing you to identify trends and support your agents.

Omnichannel Contact Centre Technology

Prompts, performance tracking, QA and compliance.

Take The ‘Work’ Out Of Workforce Planning.

Optimised Scheduling

Using drag and drop functionality, you can visualise and optimise your team scheduling in an instance. Utilise real-time data to provide accurate forecasting and planning.

Omnichannel Contact Centre Technology
Omnichannel Contact Centre Solution
Omnichannel Contact Centre Technology
Omnichannel Contact Centre Technology

Agent Self-Scheduling

Accurate Forecasting

Real-Time Performance

Use the dedicated web portal or mobile app and empower agents to manage their shift preferences and holiday availability.

The multi-skill forecasting tool removes the need for spreadsheets and simplifies demand forecasting.

View agent’s stats to quickly identify discrepancies and maintain customer service levels.

More Omichannel Features

Hotline Consultant
Call Center Headset
Digital social media
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