TForge's OmniSense is a robust, industry leading omnichannel platform designed to bring every customer conversation into a single, intelligent operating layer.

 

Proudly powered by our strategic omnichannel partner, MaxContact, OmniSense unifies voice, WhatsApp, SMS, email, and digital channels with real-time visibility, automation, and control.

 

The platform empowers contact centres to engage customers seamlessly across channels, eliminate silos, boost agent productivity, and deliver faster, more consistent, and more personalised experiences, all while maintaining the scale, reliability, and performance required by modern, high-volume operations.