TForge | OmniSense

One Platform. Every Channel. Zero Compromise.

OmniSense puts you squarely in control of every customer interaction—voice, chat, email, messaging apps, or social. Manage it all from one powerful platform, delivering consistent, high-impact experiences that drive real loyalty and results.

Disconnected Channels = Disconnected Experiences.

“Tired of juggling multiple systems, scattered conversations, and mismatched messaging? It’s a headache for your teams and your customers. Missed messages, disjointed support, and lost opportunities silently erode your bottom line—faster than you think.”

Benefits

OmniSense brings it all together.

One platform, every channel. Empower your team to engage smarter, resolve issues faster, and connect with customers—anytime, anywhere. No gaps. No missed moments.

Voice & Call Management

Streamline inbound and outbound calls across locations.
Advanced IVR and smart routing ensure customers connect to the right person—fast.
Real-time call monitoring and quality assurance keep standards high.

Web Chat

Real-time web chat that blends AI-powered bots with live agents for smooth handoffs.
Proactive chat prompts help boost engagement and conversions.

Messaging Apps

Connect with customers on their favourite platforms—seamlessly.
Manage all messaging apps from one unified interface.

Email Integration

Centralise email communications with automated workflows and smart routing.
Boost response times while maintaining personalised touchpoints.

Social Media Integration

Monitor and respond to customer interactions across all major platforms.
Address concerns, celebrate wins, and manage your brand voice—all from one place.