top of page
Inbound Customer Engagement
Improve customer experience and boost agent productivity with our cloud-based contact centre software.
Increase agent efficiency and customer satisfaction
Improve first-contact resolution
Simple drag-and-drop IVR builder
Take PCI-compliant payments around the clock
Be There For Your Customers When They Need You Most.
Easily Automated Messages.
​
Be better equipped for large call volumes and resolve simple queries using IVR technology, easily set up with our drag and drop functionality.
Skills-Based Routing
Virtual Queue
Automated Verification
Resolve queries quickly by routing customers to the best agent based on skills matched with the customer’s needs.
Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.
Efficiently walk your customer through the verification process ahead of connecting to an agent with our speech-to-text functionality.
Multiple Customer Conversations In The Channels Important To Them.
Handle Volume Efficiently
​
Meet the ever-growing demand for instant answers by handling large enquiry volumes digitally across live chat, SMS, WhatsApp, Facebook Messenger and email. Set the number of interactions and SLAs per channel for optimal agent activity.
Seamless Integrations
Agentless Payments
Customer Transcriptions
Access the most up-to-date customer information by integrating with your existing systems.
Allow customers to self-serve their payments using our IVR manager, freeing up agents for more complex queries.
Instantly provide your customers with post-contact aftercare. Our post-chat transcription can be configured to email the conversation details right after a chat ends.
Know What’s Happening,
At A Glance.
Visualise Key Data
​
With dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies.
Secure as Standard
PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.
Quality Assurance
Complete Auditing
Customisable Dispositions
Create result codes allowing agents to move on quickly whilst providing the information you need for reporting.
Live monitoring, coaching, whispering and barge functionality, plus unlimited recording.
A full log of who did what within the system, in any area at any time for transparency and accountability.
Roles and Permissions
To control who sees what on the system with simple role assignment. Customise all permissions to create multiple bespoke roles for your business.
PCI-DSS Agent SafePay
Feature allows agents to take payments without viewing or hearing the card digits of the customer. The customer will use DTMF tones via their keypad to transmit the card number, expiry and CVV.
More Omichannel Features
bottom of page