Supercharge Your Contact Centre,
With AI That Delivers Results

Old Tech, Broken Channels.
Your Business Deserves Better.

Let’s break down those barriers—fast!

"We Connect What Others Don’t".

TForge Interaction Intelligence Technology brings together your entire contact centre ecosystem — across people, platforms, and data — into one powerful, performance-driven solution. No silos. No guesswork. Just smarter, faster, more human service.

Explore Our Solutions

Turn Conversations Into Connections.
Make Every Interaction Matter.

No generic solutions. No wasted effort.
Every product we build tackles your toughest business challenges head-on—from smart routing and AI analytics to dynamic omnichannel experiences.
We solve what matters.

A leading conversational AI platform that enhances customer and employee interactions across every channel.

Conversational IVR, smart call routing, and escalation.

AI-native supervisor tools for real-time insights.

Flexible deployment—cloud, on-prem, or hybrid.

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Uncover deeper insights from every conversation, improve compliance, and make smarter business decisions.

Virtual assistants for patients, providers, and caregivers.

Integration with EHR systems and healthcare workflows.

Scalable, customisable solutions for diverse use cases.

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AI-Powered Call Verification that detects and blocks fraud before it reaches your network.

Enhanced Answer Seizure Ratios (ASR) – Smarter call routing ensures better connection rates.

Seamless Carrier & Network Integration – Works with existing infrastructure for instant impact.

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AI-driven analytics that uncover hidden patterns, optimise agent performance, and improve customer satisfaction.

150+ pre-built IT use cases for instant deployment.

Intelligent ticketing, knowledge AI, and self-service options.

Integration with ServiceNow, Jira, and other ITSM tools.

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Seamlessly connect with customers across voice, chat, email, and more—while keeping everything in one powerful platform.

South Africa's most cost effective Omnichannel Solution.

Context-aware search with AI-powered recommendations.

Supports structured and unstructured data sources.

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Advanced call routing that ensures crystal-clear connections, fewer dropped calls, and optimised costs.

Drag-and-drop conversation designer.

Multi-model NLP and AI transparency for precise interactions.

Supports 40+ voice and digital channels in 100+ languages.

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Our Global Footprint

AFRICA

Address: Building 14, Ground Floor, Woodlands Office Park, 20 Woodlands Dr, Woodmead, South Africa.
Phone: +27 10 035 0909

UNITED ARAB EMIRATES

Address: Tameem House Office Building Barsha Heights – Dubai United Arab Emirates
Email: bruce@tforge.ae

Future Partnerships

Let’s Start Discovering

Join thousands of businesses already redefining what’s possible in the contact centre.

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Industries

Industries We Serve

Contact Centres

Performance tracking
Call quality
Efficiency tools.

Finance & Banking

Enterprise Banking

Banking Automation

Virtual Banking

Retail & E-Commerce

Order tracking
Returns
Conversational commerce

Health Care

HIPAA-compliant patient engagement
Virtual assistance.

Supercharge Your Contact Centre, With AI That Delivers Results

Old Tech, Broken Channels. Your Business Deserves Better.

"We Connect What Others Don’t".

Turn Conversations Into Connections. Make Every Interaction Matter.

Our Global Footprint

Future Partnerships

Let’s Start Discovering

Industries We Serve

Supercharge Your Contact Centre,
With AI That Delivers Results

Old Tech, Broken Channels.
Your Business Deserves Better.

Turn Conversations Into Connections.
Make Every Interaction Matter.