SpamSense | Increase Answer Ratios

SpamSense means fewer missed calls, zero guesswork, and better connections.

It intelligently picks top-performing CLIDs—eliminating manual rotation and SPAM labels.

Smarter calls. Higher ASR. Real results.

Low ASR = Wasted Calls, Wasted Time, Wasted Money.

Poor caller ID management and SPAM flags are killing your calls—and your revenue.

Manual fixes won’t cut it. Frustrated agents. Missed connections. Lost deals.
It’s time to get your calls answered.

SpamSense changes that.

With a proactive, AI-driven approach, SpamSense continuously monitors and manages CLID performance, quarantines underperforming numbers, and dynamically selects the best-performing identities—all in real-time.

Intelligent CLID Selection & Performance Monitoring

Real-time tracking of Least Used, Highest Success Ratio, Busy Ratio, No Answer Ratio.
Dynamic intervention management to prevent CLID degradation.

Smart CLID Load-Balancing

Blended routing ensures the best mix of high-performance CLIDs.
Distributes traffic optimally to prevent overuse and SPAM risk.

SPAM Prevention & Quarantine

Detects CLIDs that may be flagged as SPAM and proactively isolates them.
Prevents call blocking issues before they impact your operations.

Performance Dashboards & Custom Reporting

Real-time insights into call success rates, team performance, and ASR trends.
Customisable reporting tools to measure business impact and ROI.

Advanced Call Pattern Recognition

Uses AI-driven insights to identify calling trends and predict potential performance drops.
Continuously monitors historical ASR data to optimise future campaigns.

Dynamic CLID Reputation Management

Proactively monitors and protects CLID reputation to avoid SPAM tagging.
Leverages carrier-grade analytics to ensure high-trust, high-success call routing.

Results

The Results Speak for Themselves

Up To 50%

Increase In ASR's.

CASE STUDY

Client:
Ismail & Dahya Attorneys

Challenge:
Low ASR due to multiple teams using shared CLIDs.

Solution:
Implemented SpamSense for real-time CLID monitoring and automated intervention.

Results:
10% increase in minimum guaranteed ASR.
Higher agent productivity with more answered calls.
Cost savings linked to improved ASR value per intervention.

"ASR+ gave us complete control over our call success rates. We're no longer guessing—we're optimising."

- Head of Call Centre, Leading Debt Collection Firm