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Call Centre Solutions South Africa

More Answers. More Revenue. Zero Guesswork.

SpamSense means fewer missed calls, zero guesswork, and better connections.

It intelligently picks top-performing CLIDs—eliminating manual rotation and SPAM labels.

Smarter calls. Higher ASR. Real results.

Low ASR = Wasted Calls, Wasted Time, Wasted Money.

Poor caller ID management and SPAM flags are killing your calls—and your revenue.


Manual fixes won’t cut it. Frustrated agents. Missed connections. Lost deals.
It’s time to get your calls answered.

SpamSense changes that.

With a proactive, AI-driven approach, SpamSense continuously monitors and manages CLID performance, quarantines underperforming numbers, and dynamically selects the best-performing identities—all in real-time.

Omnichannel Solutions South Africa

Intelligent CLID Selection & Performance Monitoring

Real-time tracking of Least Used, Highest Success Ratio, Busy Ratio, No Answer Ratio.
Dynamic intervention management to prevent CLID degradation.

Contact Centre Solutions South Africa

Smart CLID Load-Balancing

Blended routing ensures the best mix of high-performance CLIDs.
Distributes traffic optimally to prevent overuse and SPAM risk.

Contact Centre Solutions South Africa

SPAM Prevention & Quarantine

Detects CLIDs that may be flagged as SPAM and proactively isolates them.
Prevents call blocking issues before they impact your operations.

Contact Centre Solutions South Africa

Performance Dashboards & Custom Reporting

Real-time insights into call success rates, team performance, and ASR trends.
Customisable reporting tools to measure business impact and ROI.

Contact Centre Solutions South Africa

Advanced Call Pattern Recognition

Uses AI-driven insights to identify calling trends and predict potential performance drops.
Continuously monitors historical ASR data to optimise future campaigns.

Contact Centre Solutions South Africa

Dynamic CLID Reputation Management

Proactively monitors and protects CLID reputation to avoid SPAM tagging.
Leverages carrier-grade analytics to ensure high-trust, high-success call routing.

Results

The Results Speak for Themselves

Up To 50%

Increase In ASR's.

CASE STUDY

Client:
Ismail & Dahya Attorneys


Challenge:
Low ASR due to multiple teams using shared CLIDs.


Solution:
Implemented SpamSense for real-time CLID monitoring and 
automated intervention.


Results:
10% increase in minimum guaranteed ASR.
Higher agent productivity with more answered calls.
Cost savings linked to improved ASR value per intervention.

"ASR+ gave us complete control over our call success rates. We're no longer guessing—we're optimising."

- Head of Call Centre, Leading Debt Collection Firm

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Industries

Who Uses SpamSense

Omnichannel Solutions South Africa

Call Centres & BPOs

Increase call success rates for outbound campaigns.

Omnichannel Solutions South Africa

Debt Collection Agencies

Improve debtor contactability and recover more revenue.

Omnichannel Solutions South Africa

Insurance & Financial Services

Boost connection rates and enhance sales efficiency.

Omnichannel Solutions South Africa

Sales & Outbound Teams

More answered calls = more closed deals.

Every Call Matters. Make Sure Yours Get Answered.

Don’t let bad CLIDs, SPAM blocking, and manual processes slow you down. SpamSense keeps your outbound campaigns efficient, effective, and profitable.

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