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Conversational AI South Africa

Smarter Conversations. Exceptional Experiences.

Kore.ai makes every interaction count.
Seamless conversations. Automated workflows. Exceptional experiences—for customers, agents, and employees.

It’s not just AI; it’s a whole new way to connect.

Conversations Are Complex

Traditional analytics miss what matters most.
Hidden cues, subtle emotions, compliance risks—all lost in the noise.


The result? Frustrated customers. Disengaged agents. Revenue slipping away.

Solutions

Kore.ai Makes Them Effortless.

With an AI-first platform, Kore.ai automates, augments, and optimises every conversation—delivering smarter support, happier customers, and significant cost savings.

Embed AI where the value is

Drive value for Work, Process, and Service today and tomorrow as your AI needs expand

Conversational AI South Africa

AI for Work

Empower every employee to work faster and smarter.

  • Powerful workspace search

  • Pre-built AI agents

  • No-code tools for custom agents

  • Universal workspace & agent orchestration

AI for Process

Improve operational efficiency and outcomes, scale domain expertise.

  • Powerful workspace search

  • Pre-built AI agents

  • No-code tools for custom agents

  • Universal workspace & agent orchestration

Conversational AI South Africa

AI for Service

Empower every employee to work faster and smarter.

  • No-code tools to build conversational AI agents

  • Pre-built agents for key industries

  • AI support for service reps

  • AI contact centre for human assisted handoffs

Explore

Prebuilt Industry AI Solutions

Conversational AI South Africa

HealthAssist – Conversational Healthcare Assistant

Deliver HIPAA-compliant, AI-powered healthcare support.

  • Virtual assistants for patients, providers, and caregivers.

  • Integration with EHR systems and healthcare workflows.

  • Scalable, customisable solutions for diverse use cases.

Conversational AI South Africa

IT Assist – AI-Powered IT Support 

Streamline IT service management and automate employee support.

  • 150+ pre-built IT use cases for instant deployment.

  • Intelligent ticketing, knowledge AI, and self-service options.

  • Integration with ServiceNow, Jira, and other ITSM tools.

Conversational AI South Africa

Search AI  – Conversational Search Assistant

Combine search and conversation for hyper-relevant results.

  • Context-aware search with AI-powered recommendations.

  • Supports structured and unstructured data sources.

  • No-code setup with intelligent analytics and reporting.

Conversational AI South Africa

BankAssist – Conversational Banking Assistant

Enhance banking experiences with 250+ pre-built use cases.

  • Conversational IVR with secure, personalised support.

  • Core banking integrations for seamless workflows.

  • Multilingual and omnichannel compatibility.

Conversational AI South Africa

Experience Optimisation (XO) Platform

Design, deploy, and manage intelligent virtual assistants with low code simplicity.

  • Drag-and-drop conversation designer.

  • Multi-model NLP and AI transparency for precise interactions.

  • Supports 40+ voice and digital channels in 100+ languages.

Conversational AI South Africa

AgentAssist – Empower Agents in Real-Time

Provide agents with AI-driven insights, guidance, and automated assistance.

  • Proactive response suggestions and next-best actions.

  • Real-time knowledge base integration.

  • Automated post and pre call summaries and sentiment analysis.

Ready to Optimise Every Conversation?

Experience the power of Kore.ai’s AI-first platform and elevate customer, agent, and employee experiences.

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Industries

Discover how organisations of all sizes use Kore.ai

Banking & Financial Services

Fraud prevention, loan servicing, and conversational banking.

Healthcare

Patient scheduling, insurance claims, and virtual health assistance. 

Retail & E-Commerce

Personalised shopping, order tracking, and returns management.

Telecommunications

Customer support, billing inquiries, and network troubleshooting. 

Call Centre Solutions South Africa

GET IN TOUCH

Tel. +27 010 035 0909


info@tforge.co.za

 

Building 14, Ground Floor, Woodlands Office Park, 20 Woodlands Dr, Woodmead, Sandton, 2128

FOLLOW US


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OPENING HOURS

Mon - Fri: 8am - 5pm


Saturday: Closed
Sunday: Closed

24/7 Support Available

© 2025 TForge Pty Ltd. All Rights Reserved.

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