Disconnected Channels = Disconnected Experiences.
“Tired of juggling multiple systems, scattered conversations, and mismatched messaging? It’s a headache for your teams and your customers. Missed messages, disjointed support, and lost opportunities silently erode your bottom line—faster than you think.”
OmniSense brings it all together.
One platform, every channel. Empower your team to engage smarter, resolve issues faster, and connect with customers—anytime, anywhere. No gaps. No missed moments.
Voice & Call Management
Streamline inbound and outbound calls across locations.
Advanced IVR and smart routing ensure customers connect to the right person—fast.
Real-time call monitoring and quality assurance keep standards high.
Web Chat
Real-time web chat that blends AI-powered bots with live agents for smooth handoffs.
Proactive chat prompts help boost engagement and conversions.
Messaging Apps
Connect with customers on their favourite platforms—seamlessly.
Manage all messaging apps from one unified interface.
Email Integration
Centralise email communications with automated workflows and smart routing.
Boost response times while maintaining personalised touchpoints.
Social Media Integration
Monitor and respond to customer interactions across all major platforms.
Address concerns, celebrate wins, and manage your brand voice—all from one place.
Real-Time Analytics & Reporting
Dive deep into customer engagement metrics, agent performance, and resolution times.
Custom dashboards offer at-a-glance insights and trend analysis.
We believe in data
Simplify Complexity. Maximise Results.
99.9%
Uptime
Boost in Customer Satisfaction
40%
Increase in Customer Satisfaction
Increase in First-Call Resolution (FCR)
30%
Faster Resolutions
Reduction in Churn
50%
Cost Savings
Faster Compliance Audits
Industries
Discover how organisations of all sizes use OmniSense
Telecom
High-volume call and messaging management at scale.
Finance & Banking
Secure, multi-channel support that keeps customers engaged.
Retail & E-Commerce
Unified customer support across all digital touchpoints.
Health Care
Seamless patient communications with HIPAA-compliant messaging.