top of page
Contact Centre Solutions South Africa

The Future Of Conversational AI Is Now In South Africa

Improve customer experience and boost agent productivity with our cloud-based contact centre software.

Increase agent efficiency and customer satisfaction

Improve first-contact resolution

Simple drag-and-drop IVR builder

Take PCI-compliant payments around the clock

Be There For Your Customers When They Need You Most.

Easily Automated Messages.

Be better equipped for large call volumes and resolve simple queries using IVR technology, easily set up with our drag and drop functionality.

Skills-Based Routing

Virtual Queue

Automated Verification

Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa

Resolve queries quickly by routing customers to the best agent based on skills matched with the customer’s needs.

Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.

Efficiently walk your customer through the verification process ahead of connecting to an agent with our speech-to-text functionality.

Multiple Customer Conversations In The Channels Important To Them.

Contact Centre Solutions South Africa

Handle Volume Efficiently

Meet the ever-growing demand for instant answers by handling large enquiry volumes digitally across live chat, SMS, WhatsApp, Facebook Messenger and email. Set the number of interactions and SLAs per channel for optimal agent activity.

Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa

Seamless Integrations

Agentless Payments

Customer Transcriptions

Access the most up-to-date customer information by integrating with your existing systems.

Allow customers to self-serve their payments using our IVR manager, freeing up agents for more complex queries.

Instantly provide your customers with post-contact aftercare. Our post-chat transcription can be configured to email the conversation details right after a chat ends.

Know What’s Happening,
At A Glance.

Visualise Key Data

With dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies.

Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa
Contact Centre Solutions South Africa

Secure as Standard

PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.

Quality Assurance

Complete Auditing

Customisable Dispositions

Create result codes allowing agents to move on quickly whilst providing the information you need for reporting.

Live monitoring, coaching, whispering and barge functionality, plus unlimited recording.

A full log of who did what within the system, in any area at any time for transparency and accountability.

Call Centre Solutions South Africa
Call Centre Solutions South Africa

Roles and Permissions

To control who sees what on the system with simple role assignment. Customise all permissions to create multiple bespoke roles for your business. 

PCI-DSS Agent SafePay

Feature allows agents to take payments without viewing or hearing the card digits of the customer. The customer will use DTMF tones via their keypad to transmit the card number, expiry and CVV.

More Omichannel Features

Call Centre Solutions South Africa
Call Centre Solutions South Africa
Call Centre Solutions South Africa
bottom of page